Shipping policy

This Shipping Policy is issued by Satr Stores LLC, the operator of Satr Stores LLC.

Effective Date: August 22, 2026

Shipping & Professional Installation Policy
LuxuryGameTables.com
This policy applies to orders delivered within the United States.
Delivery services depend on the product you purchase:
● Slate pool tables: Specialized freight handling and certified professional installation are
required.
● Foosball tables, ping pong tables, and standard furniture: Standard delivery is generally
available. Optional White Glove placement and setup may be purchased where offered.
● Custom-made furniture: Production occurs before shipping. Delivery and optional
installation services depend on the item and the service purchased.
For assistance, email support@LuxuryGameTables.com.
1. Slate Pool Tables
Specialized Freight & Certified Installation
Slate pool tables require careful handling, precise assembly, slate alignment, leveling, and felt
installation. Installation must be performed by a certified professional team qualified to install
your table.
Freight and installation charges are calculated at checkout or provided in a written quote based
on the table, destination, selected services, and disclosed access requirements.
Our freight network may include SunBelt Xpress, CRST, and AIT Worldwide Logistics. Carrier
and installer selection depends on your product and destination.
Turnkey White Glove Delivery & Installation
Where purchased, this service includes:
● Routing the shipment to a local installation terminal for inspection and scheduling.
● Bringing table components into your approved room of choice.
● Assembling the frame and supporting structure.
● Positioning, aligning, and professionally leveling the slate.
● Installing and stretching the felt.
● Completing final setup.
● Removing shipping packaging and installation debris.

Indoor placement is subject to safe access and the property requirements below.
Curbside Delivery — Where Offered
The freight carrier delivers the shipment to the curb or edge of your driveway and lowers the
pallet using a liftgate.
Curbside delivery does not include indoor placement, unpacking, assembly, installation, or
packaging removal. Certified professional installation must be arranged separately.
Individual boxes and components are extremely heavy; some may weigh 250 pounds or more.
You are responsible for arranging qualified assistance and appropriate equipment to move and
safely store the shipment. Do not attempt to lift or unpack slate yourself.
Warranty & Leveling
Self-assembly, improper leveling, or installation by an unapproved provider may affect or void
applicable manufacturer warranty coverage where approved professional installation is required.
The manufacturer’s written warranty governs your specific product. A Structural Lifetime
Warranty is not included with every item.
Turnkey pool table installation includes a 30-day post-installation leveling guarantee, beginning
on the installation date. Email us within that period if an adjustment is needed.
Home settling, floor movement, and moving the table can affect its level. Adjustments requested
after 30 days are subject to technician availability and applicable trip or service fees. This
service period does not limit applicable manufacturer warranties or legal rights.
2. Foosball Tables, Ping Pong Tables & Standard Furniture
Standard Delivery
These products generally do not require the specialized installation used for slate pool tables.
Available delivery methods are shown at checkout or in your written quote.
Large or heavy items requiring freight transportation are delivered curbside, with liftgate service
where included in your selected option.
Unless expressly included, standard delivery does not cover indoor placement, unpacking,
assembly, setup, or packaging removal. Customers must arrange the assistance needed to
move and assemble their items safely.
Optional White Glove Delivery & Setup

Where available and purchased, White Glove service includes:
● Bringing the new item into your home and approved room of choice.
● Unpacking it.
● Completing the assembly and setup specified in your service quote.
● Removing the new item’s cartons and packing materials.
Removal or disposal of existing furniture or game tables is not included unless confirmed in
writing.
Select this service at checkout where offered, or email support@LuxuryGameTables.com before
ordering for availability and pricing.
3. Custom-Made Furniture
Custom-made furniture includes furniture manufactured, altered, or personalized specifically to
your approved dimensions, materials, finishes, colors, upholstery, engraving, or other
specifications.
Production & Shipping
Custom-made furniture may take 10–16 weeks to complete before shipment. Timing depends
on the design, materials, and manufacturer’s production schedule.
Production time does not include freight transit, final delivery scheduling, or optional White
Glove setup. The delivery service included with your order will be identified at checkout or in
your written quote. Custom manufacture does not automatically include White Glove service.
We will communicate material changes to the estimated schedule and provide any legally
required delay notices, cancellation options, and refunds.
Specifications, Cancellations & Returns
Review your specifications, room measurements, and delivery access before approving a
custom order.
Custom orders may be canceled for a full refund before production or procurement of materials
specifically for your order begins. After either has begun, change-of-mind cancellations are not
accepted, except where required by law.
Custom furniture delivered undamaged, nondefective, and in accordance with your approved
specifications is final sale. Damage, defects, and discrepancies from approved specifications
are handled under our separate Return & Refund Policy.
4. Processing, Transit & Appointments

Typical timeframes for in-stock products are:
● Order processing: 1–3 business days.
● Freight transit: Approximately 5–10 business days to the local freight or installation
terminal.
● White Glove or professional installation scheduling: An additional 5–10 business days
may be needed after terminal arrival.
Custom products must complete production before shipping begins.
The carrier or installer will contact you by telephone or text to schedule final delivery, generally
within a four-hour appointment window. An authorized adult must be present to provide access,
inspect accessible items, and sign delivery documents.
Timeframes are estimates, subject to availability, weather, location, holidays, and carrier or
installer scheduling. We will provide notices and remedies required by law if shipping is delayed.
For both this policy and our Return & Refund Policy, “delivery” means final delivery to your
address or to a receiving location you independently designate. Arrival at a freight terminal or an
installation terminal arranged by LuxuryGameTables.com does not start your customer
inspection or return deadlines.
5. Property Access & Preparation
Truck Access
Freight deliveries require safe access for a 53-foot freight truck, unless another arrangement is
confirmed before shipment.
Disclose narrow roads, steep driveways, gates, low clearances, restricted parking, and other
access concerns in advance.
Indoor Access
Measure doorways, hallways, stairs, elevators, and turns. Clear the delivery route and prepare
the installation area before the appointment.
For pool tables, the “queen mattress” rule is an initial guide: the route should accommodate a
standard queen-sized mattress carried flat without bending. Actual component measurements
and installer approval take priority.
Disclose tight turns, spiral staircases, narrow doorways, and other obstacles before shipment.
Additional Access Charges

Additional charges may apply for:
● Carries exceeding 150 feet from the delivery vehicle.
● Three or more flights of stairs.
● High-rise delivery requirements.
● Freight elevator arrangements or Certificates of Insurance.
● Special equipment or additional labor required by undisclosed restrictions.
Customers must obtain required building approvals and elevator reservations. Undisclosed
requirements may result in a separate invoice, delay, or unsuccessful delivery attempt. Any
additional card charge requires valid authorization and compliance with applicable payment
rules.
6. Missed Appointments & Rescheduling
A $350 delivery abort fee applies when a customer cancels, misses, or reschedules a confirmed
delivery or installation appointment with less than 24 hours’ notice.
Failure to provide an authorized adult or the agreed-upon access may also result in an
unsuccessful delivery and applicable carrier or installer charges.
Email scheduling requests promptly. If the appointment is within 24 hours, contact the
scheduling carrier or installer directly as well.
This appointment fee does not apply to carrier- or installer-initiated cancellations, or a delivery
stopped because of confirmed damage, defects, an incorrect item, or unsafe conditions
attributable to the carrier or installer. Canceling an appointment does not cancel the underlying
order or create refund eligibility.
7. Inspection & Damage Reporting
Freight shipments are insured during transit, subject to applicable coverage and claims terms.
Before Signing
You or your designated installation professional should:
1. Count packages and pallets and record shortages.
2. Inspect accessible packaging and items as far as safely possible.
3. Photograph damage and activated handling indicators, if present.
4. Record specific observations on the delivery receipt, such as “Crate corner crushed;
contents not inspected.”
5. Keep photographs and a copy of the receipt.

Do not sign a statement that the shipment is undamaged if visible damage is present. Do not lift
slate or open heavy crates yourself.
For White Glove installations, inspect the accessible finished product with the crew before they
leave. Ask the crew to document any damage found during unpacking or installation.
Reporting Problems
Email support@LuxuryGameTables.com within 48 hours of final delivery with your order
number, a description, photographs, and the delivery receipt if available.
Arrange safe inspection promptly. If specialized unpacking prevents a complete inspection
within 48 hours, notify us within that period so we can coordinate next steps. Retain relevant
packaging where available; tell us if the installation crew removed it.
Do not continue installing a damaged item, attempt repairs, or arrange a return without
contacting us.
Refusing Delivery
Minor cosmetic damage to packaging alone is not a reason to refuse the entire shipment.
Document it and contact us.
For serious damage, an incorrect item, or unsafe unloading, call 410-679-5700 before the
delivery team leaves whenever possible. If you refuse a visibly damaged or incorrect item,
identify the item and actual reason on the receipt and notify us promptly. Do not proceed with
unsafe unloading.
Refusing an undamaged, correctly supplied item because of a change of mind does not qualify
it for a refund.
Signing for delivery does not waive protections for concealed damage, defects, applicable
warranties, or rights provided by law.
8. Returns & Contact Information
Our separate Return & Refund Policy governs return eligibility, authorization, custom-item
restrictions, return shipping, and refunds. The 30-day leveling service described above is
separate from the return process.
Satr Stores LLC — LuxuryGameTables.com
Email: support@LuxuryGameTables.com
Telephone: 410-679-5700
Hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time
Website: www.LuxuryGameTables.com