Return and Refund Policy

This Return and Refund Policy is issued by Satr Stores LLC, the operator of Satr Stores LLC.

Effective Date: August 22, 2026

Return & Refund Policy
LuxuryGameTables.com | Satr Stores LLC
This policy applies to purchases delivered within the United States, including slate pool tables,
foosball tables, ping pong tables, standard furniture, and custom-made furniture.
1. Returns at a Glance
● Returns are accepted for damaged, defective, or incorrect items, subject to review
and written authorization.
● Report problems within 48 hours of final delivery.
● Approved products must be returned within 30 calendar days of final delivery, unless
we agree otherwise in writing. Approval does not restart this period.
● No change-of-mind returns or exchanges are accepted.
● Custom-made furniture is final sale when delivered undamaged, nondefective, and
according to approved specifications.
● No restocking fee applies to approved returns for confirmed damaged, defective, or
incorrect items.
● We cover approved return shipping and authorized necessary disassembly or packing
for those confirmed issues.
● Applicable manufacturer warranties and legal rights remain in effect.

“Delivery” means final delivery to your address or to a receiving location you independently
designate. Arrival at a freight terminal or an installation terminal arranged by
LuxuryGameTables.com does not start your customer inspection or return deadlines.
2. How This Policy Applies to Different Products
Slate Pool Tables
Slate pool tables require certified professional installation as described in our Shipping &
Professional Installation Policy.
Do not lift slate, dismantle a table, or arrange return transportation yourself. If a return is
approved, we will coordinate authorized disassembly, packing, and transportation.
Self-assembly or improper customer-arranged handling may affect claims for damage caused
by those actions and applicable manufacturer warranty coverage. Installation does not
automatically disqualify a claim involving a defect present on arrival.
The 30-day post-installation leveling guarantee is a service benefit, not a change-of-mind
return period. Report leveling concerns promptly so we can arrange review.
Foosball Tables, Ping Pong Tables & Standard Furniture
These items qualify for return review if they arrive damaged, defective, or incorrect, whether
delivered through standard service or optional White Glove service.
Purchasing White Glove service does not expand return eligibility. Correctly supplied items
cannot be returned because of personal preferences concerning style, color, size, or accurately
described specifications.
Custom-Made Furniture
Custom-made furniture includes furniture of any kind manufactured, altered, or personalized
specifically to your approved dimensions, materials, finishes, colors, upholstery, engraving, or
other specifications.
Custom furniture delivered undamaged, non-defective, and according to your approved
specifications cannot be returned, exchanged, or refunded because of a change of mind.
Inspect the accessible product and review it against your approved specifications before signing
off. Acceptance of an undamaged, correctly supplied custom item does not create a later right to
return it because it no longer suits your preferences or does not fit a space measured incorrectly
by you.

Signing for delivery does not waive claims involving concealed damage, defects, discrepancies
from approved specifications, manufacturer warranties, or rights provided by law.
3. Freight Inspection & Damage Reporting
Before signing, you or your designated installation professional should:
1. Count packages and pallets. Record shortages on the receipt.
2. Inspect accessible packaging and items safely. Look for punctures, crushed corners,
wet areas, or damaged crates.
3. Check handling indicators. Photograph activated indicators; activation alone does not
establish product damage.
4. Document actual observations. Use wording such as “Crate corner crushed; contents
not inspected.”
5. Keep records. Photograph labels, packaging, damage, and the completed receipt.
Do not lift slate or open heavy crates yourself. If specialized inspection is unavailable, record
visible conditions and state that the contents were not inspected.
For White Glove deliveries, inspect the accessible finished product with the crew before they
leave. Have damage discovered during unpacking or installation documented.
Serious Damage or Incorrect Items
Call 410-679-5700 before the delivery team leaves whenever possible. If you refuse a visibly
damaged or incorrect item, identify the item and actual reason on the receipt and notify us
promptly.
Minor cosmetic packaging damage alone is not a reason to refuse the entire shipment. Do not
proceed with unsafe unloading.
Refusing an undamaged, correctly supplied item because you changed your mind does not
qualify you for a refund.
Report Within 48 Hours
Email support@LuxuryGameTables.com within 48 hours of final delivery, even if you
recorded the issue on the delivery receipt.
Provide:
● Your name and order number.
● A description of the issue.
● Photographs of the product, packaging, and shipping labels.
● The delivery receipt, if available.

● Relevant approved specifications for a custom-item discrepancy.
Arrange safe inspection promptly. If specialized unpacking prevents a complete inspection
within 48 hours, notify us within that period so we can coordinate next steps.
Keep the item, accessories, and relevant packaging available where possible. Tell us if
packaging was damaged or removed by the installation crew.
Do not attempt repairs, continue installing a damaged item, or arrange a return without
contacting us.
4. Return Authorization & Timing
All returns require written authorization from LuxuryGameTables.com.
Reporting a problem does not automatically authorize a return. We will review the information
and coordinate an appropriate repair, replacement, or return and refund, subject to applicable
law.
Approved products must be returned within 30 calendar days of final delivery, unless we
agree otherwise in writing. Delays caused by our approval process or our arranged carrier will
not count against you.
Items should remain unused and include original packaging and accessories where available.
Installation or use does not automatically disqualify a claim involving a defect present on arrival.
We will provide the return destination, packing instructions, and shipping arrangements. Do not
ship items to our mailing address or directly to a manufacturer unless our written
instructions authorize it.
5. Return Shipping & Fees
For approved returns involving confirmed damage, defects, or incorrect items:
● No restocking fee applies.
● We cover approved return shipping.
● We cover necessary disassembly and packing that we authorize.
● Contact us before hiring a carrier, installer, or packing service.
The $350 appointment abort fee in our Shipping & Professional Installation Policy concerns
qualifying missed or late-canceled delivery or installation appointments. It is not a
return-processing fee and does not apply simply because you report a problem or obtain an
approved return.

Unauthorized Custom-Item Returns & Knowingly False Claims
Sending a custom item back without written approval does not make it eligible for a refund.
We will review disputed claims and available evidence. An unconfirmed claim alone is not
proof of fraud or a knowingly false statement.
If documented evidence establishes that a customer knowingly misrepresented damage, a
defect, or a specifications discrepancy to return an otherwise undamaged, nondefective,
correctly supplied custom item:
● No refund will be issued for the ineligible return, except where required by law.
● Actual return shipping costs incurred because of that return may be assessed.
● A 25% restocking fee, calculated on the custom item’s purchase price excluding taxes
and shipping, may be assessed where permitted by law.
● We will provide written findings and an itemized explanation of proposed charges.
● Charges to the original payment card require valid authorization and compliance with
applicable law and payment-provider rules. Otherwise, applicable amounts will be
invoiced.
These charges do not apply to good-faith reports, approved returns for confirmed problems, or
the exercise of warranty or legal rights.
If an unauthorized return is received and no refund is approved, we will contact you regarding
the item’s disposition and arrangements for delivery back to you.
6. Refunds & Replacements
After receiving and inspecting an authorized return, we will confirm the applicable refund or
replacement.
Approved refunds are issued to the original payment method within 14 days after receipt and
inspection, or sooner where required by law. Your payment provider may take additional time to
post the credit.
For replacements, we will confirm availability and delivery timing. Exchanges are limited to
resolving confirmed damaged, defective, or incorrect items.
7. Cancellations
Standard, Non-custom Orders
Orders may be canceled before shipment for a full refund. Contact us promptly to confirm
shipment status.

After shipment, change-of-mind cancellations are not accepted.
Custom-Made Furniture
Custom orders may be canceled for a full refund before production or procurement of materials
specifically for your order begins.
Once either has begun, change-of-mind cancellations and refunds are not accepted, except
where required by law. Changes to approved specifications require written approval and may
affect pricing and completion time.
Custom furniture may take 10–16 weeks to complete before shipping. Freight transit and
delivery or installation scheduling are additional, as explained in our Shipping & Professional
Installation Policy.
Shipping Delays & Appointments
For delayed shipments, we will provide the notices, cancellation options, and refunds required
by applicable law, including for custom orders.
Canceling or rescheduling a delivery appointment does not cancel the product order.
Appointment fees, where applicable, are governed by our Shipping & Professional Installation
Policy.
8. Items Not Eligible for Return
Except where applicable warranty coverage or law provides otherwise, we do not accept returns
of:
● Correctly supplied items you no longer want.
● Items you wish to exchange based on personal preference.
● Undamaged, non-defective custom furniture made to approved specifications.
● Custom items that do not fit because customer-approved measurements were incorrect.
● Items damaged through misuse, neglect, unauthorized alterations, or improper
customer-arranged handling.
● Items outside this policy’s reporting and return deadlines.
9. Manufacturer Warranties & Legal Rights
Follow the manufacturer’s requirements for authorized installation, moving, and service.
Warranty coverage varies by product; a Structural Lifetime Warranty is not included with every
item.

The 48-hour reporting deadline and 30-day return deadline govern this return process. They
do not eliminate applicable manufacturer warranty coverage or legal rights for defects
discovered later.
Signing a delivery receipt or accepting a custom item does not waive those protections. Nothing
in this policy limits rights or remedies that cannot lawfully be excluded.
10. Contact Us
Satr Stores LLC — LuxuryGameTables.com
Email: support@LuxuryGameTables.com
Telephone: 410-679-5700
Hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time
Mailing address: 60 Live Oak Circle, Tequesta, FL 33469, United States
Our mailing address is not an authorized return location. Obtain written instructions before
shipping merchandise.